Refund policy

NEDZS — Return & Refund Policy

At NEDZS, your satisfaction is our priority. We want you to shop with confidence and enjoy a smooth experience. ❤️

🔄 Easy Returns

We accept return requests within 3 days of delivery if you receive:

  • A wrong product

  • A damaged product

  • A defective product

The item must be unused, unworn, and in its original packaging.

📩 How to Request a Return

Contact us within 3 days of receiving your order with your:

Order Number + Reason for Return + Clear Photos/Videos

Our team will review your request and guide you through the process.

💰 Refunds

Once your returned item is received and inspected, we will confirm whether your refund is approved.

Approved refunds will be processed through the original payment method, where applicable. Processing time may vary depending on your payment provider or bank.

🔁 Exchange

If you receive a wrong, damaged, or defective item, we may offer an exchange or replacement, subject to availability.

🚫 Items We Can't Accept

Returns are not accepted for items that are:

  • Used, washed, worn, or damaged by the customer

  • Missing original packaging

  • Returned after 7 days

  • Marked as final sale/clearance, unless the item is defective or incorrect

🚚 Return Shipping

If the return is due to a mistake by NEDZS (wrong, damaged, or defective item), we will cover the applicable return shipping cost.

For other returns, return shipping may be the customer's responsibility.

❤️ Our Promise

We believe shopping should be simple, safe, and hassle-free. If you have any concerns about your order, please contact us—we're happy to help.

Thank you for choosing NEDZS!

NEDZS — Shop with Confidence.